Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the services (Services) listed on our website www.webvideostore.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Services from our site. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our site.
Information About Us
www.webvideostore.co.uk is a site operated by Web Video Store LLP (we).
We are registered in England and Wales as a limited liability partnership under company number OC349942 and with our registered office at Unit 6, St. John's Business Park, Lutterworth, Leicestershire, LE17 4HB. Our VAT number is 986 2785 55.
Our site is only intended for use by people resident in the Serviced Countries England, Wales and Scotland. We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Serviced Countries page. Please review our Serviced Countries page before ordering Services from us.
By placing an order through our site, you warrant that:
- You are legally capable of entering into binding contracts;
- You are at least 18 years old;
- You are resident in one of the Serviced Countries; and
- You are accessing our site from that country.
How The Contract Is Formed Between You & Us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Service from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we are prepared to undertake the Service (Confirmation Email). The contract between us (Contract) will only be formed when we send you the Confirmation Email.
The Contract will relate only to those Services we have confirmed in the Confirmation Email. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed in a separate Confirmation Email.
Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.
We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products or services you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
You acknowledge and agree that in order for us to provide the Services to you, we may require you to provide us with certain information, content and/or data to be used in scripts forming part of the Services (Customer Content). You agree that you shall be entirely responsible for the accuracy and completeness of any such Customer Content and that you will hold us harmless from any claims we may suffer as a result of the use of such Customer Content (including without limitation any third party intellectual property infringement claims).
Prior to recording any video content for you, we will require you to sign off the scripts to be used by us in performing the Services. You agree to promptly provide us with such sign off and in any event within 48 hours of a request from us for sign off. You will be deemed to have provided your consent should you not notify us of any inaccuracies or omissions in the content of the script within such 48 hour period.
We accept no responsibility for any errors or omissions in the scripts once they have been agreed by you in accordance with clause 1.7 above.
Availability & Delivery
Your order will generally be fulfilled by the delivery date set out in the Confirmation Email or, if no delivery date is specified, then within a reasonable time of the date of the Confirmation Email (typically no more than 28 days), unless there are exceptional circumstances.
Ownership of the Services including any video content will only pass to you when we receive full payment of all sums due in respect of the Services, including delivery charges.
Price & Payment
The price of any Services will be as quoted on our site from time to time, except in cases of obvious error. We have various pricing packages available including reseller packages for web design companies. Please contact us directly for the prevailing rates.
All prices quoted on this site exclude VAT unless stated.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.
Our site contains a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Service's correct price is less than our stated price, we will charge the lower amount when dispatching the Service to you. If a Service's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Service, or reject your order and notify you of such rejection.
We are under no obligation to provide the Service to you at the incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Services must be by credit, debit card or direct debit. We accept payment with Visa Credit card, Visa Debit card, Mastercard.
We will charge you as follows:
- 50% of the total amount due from you by credit or debit card upon acceptance of an order by us; and
- The balance of 50% of the total amount due from you by credit or debit card or by direct debit (at our discretion) on the date we provide you with the finished Services.
You acknowledge and agree that by providing us with your debit or credit card details and/or direct debit bank details, you consent to us taking payment in the manner set out above.
We warrant to you that any Service purchased from us through our site is of satisfactory quality and will be undertaken with reasonable skill and care.
Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Services you purchased.
This does not include or limit in any way our liability:
- For death or personal injury caused by our negligence;
- For fraud or fraudulent misrepresentation; or
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:
- Loss of income or revenue
- Loss of business
- Loss of profits or contracts
- Loss of anticipated savings
- Loss of data
- Loss of data, or
- Waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;
- Provided that this clause 1.21 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 1.18 or clause 1.19 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 1.21.
Where you buy any Service from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Web Video Store LLP at 33 High Street, Lutterworth, Leicestershire LE17 4AY. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 1.22 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer Of Rights & Obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events Outside Our Control
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
- A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 1.22 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.
Nothing in this clause shall limit or exclude any liability for fraud.
Our Right To Vary These Terms & Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Services).
Law and Jurisdiction
Contracts for the purchase of Services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.